What we do
Analytics, Reporting, and Push Notifications
Our cloud-based Mossrake OM™ outcome management platform uses machine data (telemetry) produced by connected digital products to develop deep analytics, reporting, and push notifications that deliver timely, proactive, targeted, and context-aware actionable insights for individual devices up to entire fleets spanning multiple physical locations.
Our customers rely on these insights to meet operational objectives and to deliver their intended business outcomes.
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Mossrake OM™ also produces financial views including recurring billing and contract value calculations to support the business of Outcomes.
Fleet Lifecycle Management
Whether you are an OEM offering connected digital products as-a-Service, or an Operator managing a fleet of these products on behalf of an end-customer, or a business operating your own physical infrastructure, managing the lifecycle of a fleet of connected digital products can be a significant challenge.
We apply our extensive know-how and experience with connected digital products operating at scale to guide and assist planning.
We also provide operational support for the entire device / fleet lifecycle, including procurement, rollout, capacity management, and end-of-life with our cloud-based Mossrake OM™ outcome management platform.
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Performance Governance and Customer Success Management
Every business relies on operational and process commitments for its success.
We guide and assist our customers in developing roles, decision rights, accountabilities, and processes to deliver the intended operational improvements and business outcomes from their fleets of connected digital products.
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Customer Success Management is a critical capability and key success factor in the Outcomes economy. We provide guidance and coaching to ensure the delivered experience meets end-customer expectations.
More about Mossrake OM
Mossrake OM™ is a secure self-service outcomes management platform for businesses operating digitally-enabled, internet–connected physical products at scale.
The solution facilitates the seamless and centralized delivery of complex service models where traditional product-oriented systems lack the required functionality and where the corresponding data management approaches limit scaling. For example, critical activities such as asset health monitoring, capacity planning and proactive lifecycle management are key disciplines that need to be mastered at scale to balance cost of delivery with quality of service.
Mossrake OM™ provides both system of record and system of engagement functions and is constructed from a set of existing core software modules that are tailored for specific commercial use. These modules include;
System of Record
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Customer management
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Contract management
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Device asset management
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End user billing
System of Engagement
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Asset deployment planning
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Asset lifecycle management reporting, analytics, and push notifications
Business Information
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Financial reporting and projections
Foundation Elements
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High-speed machine data ingest
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User profile and access management
Mossrake OM™ including all modifications is licensed software delivered securely as a Service via the cloud (SaaS), typically with a monthly “per asset” billing model subject to a minimum commitment.
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Who we work with
Companies operating their own fleets of connected digital products
Operators (Facilities Managers, System Integrators, etc.) operating infrastructure on behalf of end-customers
OEMs and their channel partners, to directly sell or white-label our services (for example as part of a product aaS offer)
Companies operating their own fleets of smart products
Our Partnerships
Schneider Electric Technology Partner
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As a Schneider Electric Technology Partner, we leverage EcoStruxure IT Expert technology that securely delivers time series data from a range of power and cooling physical infrastructure equipment.
We use this data to develop analytics, reports and recommendations that improve operations and drive business outcomes.
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We also support Schneider Electric’s new commercial offers: EcoStruxure Outcomes – Secure Power as a Service, and EcoStruxure Outcomes – Protect.